Return & Refund Policy
At Radharani Creation, we are committed to providing high-quality handbags, printed bags, customised bags, handicraft items, and other handmade accessories. We want our customers to have a smooth and satisfying shopping experience. This Return and Refund Policy explains the conditions under which products can be returned and refunds can be issued. By placing an order on our website, you agree to the terms outlined below.
Return Eligibility
Customers may request a return if they receive a product that is damaged, defective, incorrect, or significantly different from the product description shown on our website. To be eligible for a return, customers must contact us within 48 hours of receiving the product and provide clear photos or videos as proof of the issue.
Returned products must meet the following conditions:
The product must be unused and in its original condition.
All tags, packaging, and accessories must be included.
The product must not show signs of use, damage, or alteration by the customer.
Returned products must meet the following conditions:
The product must be unused and in its original condition.
All tags, packaging, and accessories must be included.
The product must not show signs of use, damage, or alteration by the customer.
Non-Returnable Items
Certain items are not eligible for return due to their nature. These include:
Customised or personalised products
Bulk or wholesale orders
Products made specifically according to customer requirements
Items damaged due to misuse or improper handling by the customer
Returns for these items will only be accepted if there is a manufacturing defect or damage during delivery.
Return Process
To request a return, customers must contact our support team with their order details and reason for the return. Once the return request is reviewed and approved, customers will receive instructions on how to send the product back. Customers are responsible for safely packaging the product to avoid damage during the return shipment.
Refund Policy
Once the returned product is received and inspected, we will notify the customer about the approval or rejection of the refund request. If the refund is approved, the amount will be processed using the original payment method.
Since we offer free shipping on all eligible orders, customers are not charged any shipping fees at the time of purchase. Therefore, refunds will be issued based only on the product amount paid by the customer.
Refund processing usually takes 5 to 7 business days, depending on the bank or payment provider. In some cases, it may take additional time for the refunded amount to reflect in the customer's account.
Order Cancellation by Radharani Creation
In rare situations, if an order is cancelled by Radharani Creation due to product unavailability, pricing errors, or other operational reasons, a full refund will be issued to the customer without any deductions.
Important Notes:
Due to the handcrafted nature of our products, slight variations in colour, size, texture, or design may occur. These minor differences are normal and should not be considered defects. We encourage customers to carefully read product descriptions and review images before placing an order. If you have any questions, our team is always available to assist you.
team. Contact Us:
If you need to request a return or refund, or if you have any questions regarding this policy, please contact our customer support team.Customer Support – Radharani Creation
Email: [Your Email Address]